Returns & Refunds

You have 7 calendar days from the date of confirmed delivery to initiate a return through your patron account or by contacting our concierge desk. Inquiries received after this 7-day period cannot be accommodated under our standard return policy.

To qualify for acceptance, articles must arrive in pristine original state: unworn, undamaged, unwashed, and accompanied by all authentic maker tags, certificates, accessories, and designer packaging. Items that show signs of wear or missing authentication cards will be returned to the sender.

Personalized, custom-tailored, made-to-order, or engraved artifacts cannot be returned or cancelled once production starts. Due to hygiene and safety protocols, fine earrings, skincare items, fragrances, and pieces marked as Final Sale or Clearance are strictly non-returnable.

Once our verification atelier receives and inspects the return (typically within 48-72 hours), you will receive an approval notification. Approved refunds are credited directly to your original payment method (Bank Card, UPI, or Net Banking) within 7-10 business days. Carpe Diem wallet credits are instant.

If an item is defective, damaged during transit, or incorrect upon delivery, Carpe Diem Exhibitions covers all return transit charges and arranges reverse courier pickup. For discretionary returns, the cost of return courier may be deducted from the final refund amount.

We offer direct replacements in cases of transit damage or manufacturing flaws. To switch sizes or colors in standard collections, please initiate a return for the original item and place a new order on the platform to guarantee product availability.