Frequently Asked Questions

Our exhibitions are hosted across premier venues in India. Admission details, dates, and venue schedules are listed on our Exhibitions page. Most exhibitions offer complimentary visitor entry, with exclusive VIP previews reserved for registered patrons.

Vendors and artisanal brands can reserve exhibition stalls directly through our platform. Browse to the Exhibitions page, choose your preferred showcase, and click "Book a Stall" to submit your stall reservation.

Because our catalog consists of authentic artisanal and handcrafted items, shipping typically takes 3 to 7 business days depending on the artisan's location and whether custom sizing or embellishments are requested. Every order is fully tracked from dispatch to delivery.

Once your package is dispatched, tracking details and updates are sent via email and SMS. You can also view live tracking anytime in your Customer Dashboard under "My Orders" or by using our Track Order tool.

Yes. Carpe Diem rigorously curates and verifies each artisan and luxury boutique before onboarding. Items are handcrafted using genuine materials, traditional techniques, and ethical practices.

We offer a 7-day inspection window on eligible items. Items must be returned in their original, untampered packaging with all tags and certification cards intact. Bespoke and customized items are non-refundable. Please view our Return & Refund Policy for complete guidelines.

We support secure online payments powered by Razorpay, including UPI (Google Pay, PhonePe, Paytm), credit/debit cards (Visa, Mastercard, RuPay), and Net Banking across all major Indian banks. All transactions use end-to-end 256-bit SSL encryption.