Cancellation Policy

To initiate a cancellation, visit your order history under your Patron Account, or contact our support concierge immediately at support@carpediemexhibition.online or call +91-9992551665. Please have your Order Number accessible to expedite the request.

Customized garments, bespoke jewellery commissions, made-to-measure orders, or engraved items cannot be cancelled once raw material procurement or atelier tailoring begins. Limited-edition artist runs and items designated as Final Sale are non-cancellable.

Once a parcel has been handed over to our premier courier partners and a tracking manifest generated, orders can no longer be intercepted in transit. In this scenario, you may decline the delivery at your door or follow our standard 7-day return procedure upon arrival.

Upon successful cancellation confirmation, refunds are automatically credited back to your original source of payment (Credit/Debit Card, UPI, Net Banking) within 7-10 business days. Payments made via Carpe Diem Wallet are refunded immediately.

If an order contains items from multiple boutique designers or studios, you may request cancellation of specific individual pieces prior to their dispatch without affecting the remaining items in your curation.

Carpe Diem Exhibitions and its partner designers shall not be held liable for fulfillment delays or forced order cancellations triggered by events outside reasonable control, including natural calamities, regional transit strikes, or state regulatory directives.